Technical support
Before contacing technical support, please review the most common problems our clients experience.
If your problem is not resolved, rest assured we are here to help!
| Service |
Rate |
Details |
Email based technical support
|
FREE |
Please contact us |
Phone or remote* support
Business hours |
$75 per hour/incident
Pay now |
10:00 am - 6:00 pm, M-F, EST |
Phone or remote* support
After hours |
$95 per hour/incident
Pay now |
6:00 pm to 10:00 am EST, weekends, holidays |
PLEASE NOTE: If we are troubleshooting your store and encounter an error that is NOT related to our payment module, or discover another module is installed, our policy requires us to stop all work until you resolve the error and your store is 100% operational and unmodified.
* The fine print
One (1) hour minimum for any paid technical support, per day. All work billed in 1 hour increments. We will provide you with a quote prior to work being started.
Remote support: Requires FTP, PhpMyAdmin, and/or cPanel access to your site/server.
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